Delivery Information

About delivery service

Hong Kong Local Delivery

1. Pick up in store

We  first confirm the day and time for pickup at office. (appointment is required),
If you need to reschedule or change the time, please notify us in advance for arrangement, otherwise it may not be arranged.

Address: Room 10/f J3, Block A, Wah Yip Industrial Building, 25-31 Kwai Fung Street, Kwai Chung, Hong Kong

2. Delivery service

If you purchase Scentercross products, FREE SHIPPING FOR ORDERS OVER $300 or above, otherwise the freight will be collected

If you purchase Plant Therapy or Taiwan 佳依 products, FREE SHIPPING FOR ORDERS OVER $500 or above, otherwise the freight will be collected

If you purchase Forever Living products, FREE SHIPPING FOR ORDERS OVER $800 or above, otherwise the freight will be collected


For The current local delivery service 

SF Express, SF Freight inquiries as follows

http://www.sf-express.com/HK/ZF/dynamic_function/price/


After receiving the order payment confirmation, the purchased goods are expected to be delivered within 2 to 4 working days (local delivery). Delivery service is not available on Sundays and public holidays. If the typhoon signal No. 8 or above is hoisted or the black rainstorm warning signal is in effect, the shipping date will be postponed or suspended.

The recipient needs to sign and receive the goods when receiving the goods. If the goods are not received or signed when they arrive, the additional delivery fee will be paid by the recipient immediately when the goods are delivered again. If the recipient chooses to receive the goods at the SF Express Station or the Smart Locker within the time limit, all additional fees will be paid by the recipient.

By the way, the delivery time of the smart locker may be delayed because the counter is full, or it will be delivered to the nearby SF Express pickup network by itself. The company will only deliver goods according to the address and telephone number provided by the purchaser, and is not responsible for the identity of the recipient.

Ten Kaoru Workshop reserves the right to revise or reserve the final decision and details.

If you have any inquiries about online shopping orders, please leave a message on the webpage, Facebook inbox us.



United States and Canada Area

1. Self-pickup

We first confirm the day, time and place for the pickup.
If you need to reschedule or change the time, please notify us at least 1 day in advance for arrangement, otherwise it may not be arranged.

Place around Markham, Toronto, Canada

2. By Canada Post

If the purchase over CAD$100.00 , we then offer free Canada-wide shipping delivery.

We ship with Canada Post

All shipping charges are calculated by Canada Post. You can check their website at https://www.canadapost.ca to find shipping rates for your address.